98% of Our Clients Would Recommend us to Others
When we asked our clients the question below, 98% of respondents selected 7 or higher.
Our Net Promoter Score
A Net Promoter Score® (NPS) is a simple but powerful metric used by thousands of companies across dozens of industries. NPS is calculated by subtracting the percentage of Detractors (those who selected 0-6 in our survey question above) from the percentage of Promoters (those who selected 9-10). The resulting Net Promoter Score can range from -100 to 100.
Our Net Promoter Score is 82.
Our score helps us benchmark our performance relative to other organizations. The average NPS from the SurveyMonkey Global Benchmark is 34. This is an average from over 88,000 organizations of all shapes and sizes who are asking this question of their clients.
Here is how our score compares to the scores of leaders in a variety of industries.
Learn how the Net Promoter Score® is calculated and why it is an effective metric:
- The One Number You Need to Grow, from Harvard Business Review
- How the Net Promoter Score Helps You Benchmark Customer Loyalty, from Hubspot
- The Net Promoter Score, from the Net Promoter Network
Click here to score us yourself and to comment on our work. Just so you know, we update our cumulative NPS regularly, but taking the survey now won’t result in an “instant” change to the data above. Thanks for your interest!
We are honored to have earned such a high score
and we will work hard to maintain your loyalty.
Learn more about our clients’ results and see case studies here.
See comments from our clients here.